Information

Please note: A valid email address is required for order confirmation email and tracking number to be received.
Yahoo, AOL and Hotmail spam filters may block our confirmation emails if set too high.

Welcome to Pink Parrot Marketing
Following are a few guidelines to help you with purchases

Operations

How do I find my product?
There are two ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords.

How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page. Next to the main image of every product there is a  "add to cart", button which you can click on to add this item to the basket.

How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.

How do I get to the checkout?
First locate the shopping cart  "Basket" in the top menu navigation bar. When the link to "Go to Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.

How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.

Order Status

How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout. Please note: A valid email address is required for order confirmation email and tracking number to be received. Yahoo, AOL and Hotmail spam filters may block our confirmation emails if set too high.

My order never arrived
Please contact us via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.

An item is missing from my shipment.
Please contact us via the "contact us" page if your order is incomplete or incorrect.

When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact us via the "contact us" page.

Delivery Times

Australian Delivery Times

Standard Orders - If all items are in stock, dispatch will be 2-3 days. Due to some of our ranges coming in from suppliers, our delivery is normally approximately 2-3 weeks.

Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our web site. You will be notified immediately if this happens so you can make changes to your order before it is processed.

For delivery of urgent orders please let us know as we may be able to help.

International  Delivery Times

Standard Orders - If all items are in stock, dispatch will be 2-3 days. Please allow 1-2 weeks to arrive at your address. Due to some of our ranges coming in from suppliers, our delivery is normally approximately 2-3 weeks.

Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our web site. You will be notified immediately if this happens so you can make changes to your order before it is processed.

For delivery of urgent orders please let us know as we may be able to help.

Shipping and Payment Options

Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.

Postage Costs

Australia - Within Australia, Pink Parrot Marketing uses Express E-Parcel for our shipping - it is a cost effective, convenient and prompt method of delivery within Australia. All parcels require a signature as proof of delivery and can be tracked through http://auspost.com.au/track/ tracking system.

- Express E-Parcel $7.50- $9.95 (approx 1-3 days delivery)
- Airmail POST International $9.95 Up 

Pink Parrot Marketing will not accept responsibility for losses in the Australia Post system, if your shipment is not received within 7 days of our Shipment Advice email, please let us know immediately and we will attempt to assist you in locating the shipment. Shipments are not insured unless you specifically request - insurance costs are charged at cost to you.

International Delivery - Airmail Post: Orders placed for delivery outside Australia will be charged at the schedule rate detailed on the order page for postage and handling depending on destination. Deliveries to overseas destinations can only be made to billing addresses. There is no guarantee of delivery and we DO NOT accept any responsibility for any loses.

International Customs and Duties: All foreign customs, import duties and any taxes or imposts are the responsibility of the purchaser. Pink Parrot Marketing will not pre-pay these charges. Pink Parrot Marketing will not accept responsibility for losses in the Australia Post or foreign postal systems, if your shipment is not received within 10 days of our Shipment Advice email, please let us know immediately and we will attempt to assist you in locating the shipment. Shipments are not insured unless you specifically request - insurance costs are charged at cost to you.

Payments Options

What are my payment choices?
Payment options will be listed on the third page of the secure checkout.

Credit Card Payments: Pink Parrot Marketing has a fully secure online purchasing facility. It is as simple as selecting which payment options you choose and clicking on the appropriate option. To send sensitive payment details across the Internet we use a secure server which protects credit card details. 

- Please note that all customer details are treated with the upmost discretion and our mail order list will not be provided to anyone else.
- Your credit card is only processed in our office where details are secure.
- We accept Visa, MasterCard and Amex. Your credit card statement will reflect charges as Pink Parrot Marketing 
- Credit cards are processed before orders are accepted, to confirm payment has been made. Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.

Due to credit card fraud problems. Credit card fraud can not and will not be tolerated. It undermines the entire growth of the Internet and computer companies worldwide. Pink Parrot Marketing will actively and aggressively fight all forms of credit card fraud.

International Credit Card Payments: All international orders from countries other than Australia and New Zealand, must be accompanied by further credit card validation - we will contact you after your order is placed regarding this issue

Please note that we reserve the right to refuse payments under certain circumstances, and may at times request an alternative payment method to a credit card payment. If there is any problem with your credit card we'll let you know.

Money Orders and Cheques: Click on "Send a Cheque Option" when choosing payment and print out your Invoice.
- Fax or Post  the order with your payment.
- We accept Cheques, Bank Cheque and Money Orders (from Australia Post)
- Please allow 5 working day bank clearance for cheques
- You will be emailed our Payment Help Information, please confirm payment details within 7 days to avoid cancellation

Fax: Australia (07) 5575 7687 You may choose to print out your order and fax to us.

Post: Pink Parrot Marketing
P O BOX 5198
Q Superstore, Mermaid Waters
QLD 4218
Australia.

Bank Transfers/Deposits: Our account details are as follows (Australian Orders Only)

Pink Parrot Marketing
Commonwealth Bank
BSB 064445
Account 10299142

Please make your payment immediately and include your order number, shown on your email confirmation. Failure to make payment within 7 days may result in cancellation of order.

Guarantees

Price
All prices in our shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.

Privacy Policy

This privacy statement is created to show our commitment to your privacy.

Our site uses an online shopping cart order form that collects contact information (name, address, email address, credit card information) with the purpose of processing and shipping your orders.
Any information provided by the customers of Pink Parrot Marketing is strictly confidential. We do not sell or market email addresses, credit card information, and any other personal information of our visitors and customers to other companies.
Our site uses cookies to maintain shopping cart information and to monitor the effectiveness of our marketing efforts. Our site also collects IP addresses for the purpose of tracking fraudulent credit card transactions.
To protect our customer's privacy and all credit card transactions are billed under our company name "Pink Parrot Marketing". All orders are shipped via Australia Post.
Unless specified otherwise we may periodically contact our customers via email with special offers and send other email notifications.
 
Shop Guarantee: We take pride in our service and our aim is to provide an enjoyable time shopping on our website. If for any reason you are dissatisfied, please contact us.

Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser or the text Protcted Mode On.

Pricing and Billing

I have a question on my charges.
Please contact us via the "contact us" page if you have any questions regarding your order.

I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact the site owner via the "contact us" page to have one sent directly to you.

When will my credit card be charged?
Credit cards are processed before orders are accepted, to confirm payment has been made. Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.

Exchange Policy

What is your exchange, refund policy?

We will happily exchange your garments providing that

- Notification of exchanges must be made and returned within 7 days, no claims are a acknowledged after this time
- Labels are still attached to item and it is returned in original undamaged packaging
- Garments have not been worn, soiled or damaged in any way
- The item has not been changed or altered at all
- Item is returned with original receipt details

We do not refund if you simply change your mind

We are not a Costume Hire Shop, therefore there are no refunds on costume purchases

If your size change is not available you may choose another item displayed on our website

Specials can not be exchanged

Lotions and Adult Toys can not be exchanged

Pantyhose and Stockings can not be exchanged

Delivery costs are not included in exchanges, these are the responsibility of the purchaser

Buyers Guide

How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords.

How do I contact you?

Phone: Australia (07) 5575 7685 International 61 75575 7685
We do not have a show room - sales are only available through our website or by phone orders
If our phone is unattended, please leave a message so we can return your call.

Fax: Australia (07) 5575 7687 International 61 75575 7687

Mail: Pink Parrot Marketing, P O BOX 5198, Q Supercentre, Mermaid Waters, QLD 4218, Australia

Email: You can contact the owners of this shopping cart via the "contact us" page located in the storefront.

Thank you for shopping with us
Pink Parrot Marketing Team